Returns and exchanges
How Can I Return My Order?
You have 30 days to return your glasses by mail, for a full refund to your original payment method. We accept returns on all orders except custom orders (this includes custom printing on temples etc.). Once your order is returned to our facility, our team will refund your original payment method. Funds should be back on your account in 5-7 business days.
Start Your Return:
Email our team at hello@brookeyewear.com to begin your return. Please mention your name and order number within the subject line and our team will get back to your within 24 hours. Our return address is:
Brook Eyewear
1501 Reedsdale Street
Suite 203
Pittsburgh, PA 15233
Customers are responsible for the cost of the return label whether they provide their own label, or use a prepaid Brook shipping label.
How Do I Exchange my Order for a Different Style:
Customers have 30 days to reach out to the Brook team about exchanging their order. We accept exchanges on all orders except custom orders (this includes custom printing on temples etc.). Once your original purchase arrives at our facility, our team will begin working on your exchange.
Start Your Exchange:
Email our team at hello@brookeyewear.com to begin your exchange. Please mention your name and order number within the subject line and our team will get back to your within 24 hours. Within the email please provide which style and color you’d like to exchange for, which type of lenses, and whether or not you need a prescription. Depending on what the exchange is for, there may be a price difference. Please send back the original item to Brook:
Brook Eyewear
1501 Reedsdale Street
Suite 203
Pittsburgh, PA 15233
Customers are responsible for the cost of the return label whether they provide their own label, or use a prepaid Brook shipping label.
